Support

Frequently Asked Questions

Frequently Asked Questions

What is Linenus?

Linenus is a marketplace and service provider offering high-quality linen products and related services. We connect customers with a curated selection of linens and related items to suit homes, hospitality, and professional settings.

What categories do you offer?

We offer a range of categories including bed linens (sheets, pillowcases, duvet covers), table linens (tablecloths, napkins, runners), bath linens (towels, bathrobes), and hospitality textiles (uniforms, aprons, dish towels), as well as care products and accessories.

How can I place an order?

Browse our product pages, select the desired item options (size, color, quantity), and click “Add to cart.” Proceed to checkout to enter shipping and payment details. You will receive an order confirmation by email.

Do you offer customization or custom orders?

Yes, many of our linen products are available for customization, including monogramming, color options, and bulk sizing for hotels and restaurants. Please contact our support team with your requirements for a quote.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Some regional options may be available depending on your location at checkout.

What is your shipping policy?

We offer standard and expedited shipping methods. Processing times vary by product and customization. You can view estimated delivery times on the product page or at checkout. We ship internationally where eligible.

How can I track my order?

After your order is dispatched, you will receive a tracking number by email. You can also track your order from your Linenus account under “Orders.”

What is your return and exchange policy?

Most unopened and unused items can be returned within 30 days of delivery for a full refund or exchange. Custom or monogrammed items may have different policies. Please review the specific product page or contact support for details.

How do I care for linen products?

Care instructions vary by item, but general guidelines include washing in cold or warm water, avoiding bleach on colored linens, and tumble drying on low heat or line drying. Always check the care label on your product.

Do you offer wholesale or business accounts?

Yes, Linenus offers wholesale options and business accounts for hotels, restaurants, and interior designers. Please request a quote or contact our sales team to discuss your needs.

How can I contact Linenus support?

You can reach our support team via email at support@linenus.com or through the contact form on our website. We typically respond within one business day.

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